How do I get a refund?

If you are not happy with your purchase, we will provide a refund at any time.

Try a beta

Before or after getting the refund, please be sure to tell us about your problems so that we can fix them for everyone else. Also try the latest beta version if you haven’t already — the problem might be fixed there.

Getting a refund for Mac App Store purchases

Apple does not provide any refund controls to the developers, so we cannot refund your Mac App Store purchase directly. You can either request a refund from Apple (procedure described below) or ask us to send your money back directly.

If you have a PayPal account, the easiest solution for you is to email support@livereload.com and provide your PayPal account email address. Please also tell us the amount you’ve paid — normally that’s $9.99, but could be less if LiveReload was on sale. (Note that we lose Apple’s 30% cut plus local taxes in this transaction. That’s fine because we only get a couple of refund requests per month. If we screw up badly and a lot of people apply for a refund, we might ask you to try the Apple route first.)

Alternatively, you can request a refund from Apple — fill in the Mac App Store customer service request form and pick “This app didn’t function as expected”:

Screenshot

Note that Apple does not officially support refunds; they do issue them regularly, but theoretically this is on a case-by-case basis.

If Apple does not want to help you and you don’t have a PayPal account, we can work out something else (like an iTunes gift card if you’re in US).

Please email support@livereload.com in any case — we’d love to know about the problems you have.